Privacy Policy
At Dubai Dunes Safari, we respect your privacy and take care to protect the information you share with us. This policy explains what information we may collect when you use our website, contact us or make a booking, and how we use that information.
Last updated: August 2026
Information We Collect
We may collect information that you choose to provide when you contact us, make an enquiry or submit a booking through our website.
Information you may provide
- Your name and contact details, such as phone number or email address.
- Booking details, including your selected tour, preferred date, number of travellers and relevant pickup information.
- Any additional information you include in a message or enquiry that helps us respond to your request.
Information collected when you use our website
Depending on how the website is configured, basic technical information may also be collected automatically, such as your device type, browser, approximate location and pages visited. This information may help us maintain, improve and understand how visitors use the website.
We only ask for information that is reasonably necessary for providing our services, responding to enquiries and handling bookings.
How We Use Your Information
We use the information you provide to respond to your enquiries, arrange requested services and provide a smoother booking experience.
Depending on the information you provide and the service you request, we may use it to:
- Respond to questions and enquiries about our tours and services.
- Process and manage your booking or tour request.
- Confirm relevant booking details, dates and pickup information.
- Contact you when necessary about an existing enquiry or booking.
- Provide information or assistance related to the service you have requested.
- Maintain, improve and secure our website and services.
We do not use the information you provide for unrelated purposes unless we have a legitimate reason to do so or you have given permission where required.
Booking, Payments & Third-Party Services
When you make a booking or submit a tour request, some of the information you provide may need to be processed by services that help us operate our website, manage bookings or complete payments.
Where third-party services are involved, information is shared only when reasonably necessary to provide the requested service, process a booking or support the operation and security of our website.
Payments
If an online payment option is available, payment details may be processed directly by the relevant payment service provider. We do not need to store your complete payment card details on our website.
External services
Our website may use external services for functions such as booking, payments, website hosting, security, communication or analytics. These providers may process limited information as required to perform their services and are responsible for handling information according to their own privacy policies.
We recommend reviewing the privacy information of any third-party service you use through our website if you would like to understand how that service handles your information.
Cookies & Website Analytics
Our website may use cookies and similar technologies to help the website function properly, remember certain preferences, improve security and understand how visitors use the site.
How cookies may be used
- To support essential website and booking functionality.
- To remember certain settings or preferences where applicable.
- To help us understand website usage and improve the visitor experience.
- To support website security and prevent misuse.
Managing cookies
You can control or restrict cookies through the settings of your web browser. Disabling certain cookies may affect some website features or functionality.
If analytics or other third-party technologies are enabled on our website, the relevant information may also be processed according to the privacy practices of those providers.
Your Privacy Choices & Data Rights
Depending on where you live and the privacy laws that apply to your information, you may have certain rights regarding the personal information we hold about you.
These may include the right to:
- Ask what personal information we hold about you.
- Request correction of information that is inaccurate or incomplete.
- Ask us to delete personal information where applicable.
- Request that certain processing of your information be restricted or object to certain uses where applicable.
- Withdraw consent where we are relying on your consent to process your information.
If you would like to make a privacy-related request, please contact us using the details provided on our Contact page .
We may need to verify your identity before completing certain requests to help protect your information and prevent unauthorised access.
Contact & Policy Updates
If you have a question about this Privacy Policy, would like to make a privacy-related request or have a concern about how your information is handled, you can contact our team directly.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, how we handle information or applicable requirements.
When changes are made, the updated version will be published on this page with a revised “Last updated” date. We encourage you to review this page occasionally so you remain aware of how we handle personal information.